There are a number of things that could be causing this problem. Please ensure that you have given the correct email address and that the email does not show up in your spam folder. You could also try if an email of another account works better. Please note that after you have sent clicked the ‘Send’ button, you can go back by clicking ‘Back to Pt-Global’. Then you can go to the Results screen again, click on ‘Send’ and give another email address without losing the completed data. If you still have problems, or have any other technical problem, please contact us at firstname.lastname@example.org or by completing the contact form, so that we can further assist you.